Tracking Delivery:
Free Delivery Metropolitan France: Colissimo 24h to 48h.
Delivery 20€ European Union and World: Colissimo 48h to 72h
You will receive a tracking number that will allow you to track the shipment of your order.
In case of absence, a notice will be left in your mailbox. In this notice of passage, the carrier will tell you if the package was made available in a post office, or if a second pass has been programmed. In case of prolonged absence, the parcel can be returned to us.

Delivery Problems :
We ask that you to not receive a damaged package (cardboard damaged, opened , damaged) It is imperative to refuse. If no reserve has been issued, we unfortunately will not be able to take into account any deterioration or disappearance, or to make compensation. If you have any news of your package when it was shipped over 7 working days please contact us at the following address: serviceclient@leschatsperches.com. We will conduct a survey of services the carrier used to send and we will keep you informed as soon as possible.

Return Procedure :
If for some reason you are not satisfied with your order, you can return one or more products within 15 days after receipt your package. Before sending the items, make sure the product(s) do(es)n't show signs of wear or damage. Log into "Your Account" on the top right of the home page www.LesChatsPerches.com. In the section 'Order history and details", select the order you want to return, select the product(s) and inform the reason(s) of return(s). After validation within 48 hours, of your request by our team, print the form and insert it in the package, send items in their original packaging. Return Fees are chargeable to the custumer.

Exchange :                                                                                                                                                                                        In case of exchange, please re-order on our website, then return the products so thar we can refund your order when received. 

Refund :
Upon receipt of your return, we will refund you within 30 days, via the method of payment used. It is possible that you see it appearing on your account some days later.

Return address :
Les Chats Perchés
Sauerbrei France
11 rue de la Marne                                                                                                                                                                                                                           77400 Saint Thibault des Vignes